How long does it take to ship out my order and how long does delivery take? We typically ship out all orders within 1-2 business days unless it’s a pre-order. Delivery date depends on your location and shipping method. At most, it can take 4-7 business days within Nigeria and 1- 5 weeks outside Nigeria.
Are your items true to size? Yes, our items typically run true to size. You can view our size chart at the following link. SIZE CHART
Do you allow Returns and Exchanges? Yes, we allow the return and exchange of unworn and unwashed items if we receive them within 7 days for domestic purchases and 21 days for International purchases after it was delivered to you. For additional details on returns and exchanges, visit our RETURNS & EXCHANGES page.
Do the pants come with the tops in the photos? The tops are not sold with the pants. However we carry some of the tops paired with our pants which are sold together and this is clearly specified in those instances.
Do you do custom orders? We do have custom orders. Please contact us here to order your custom made outfit.
Do you restock sold out items? We are always updating our inventory with new styles and occasionally may restock sold out items. If you are interested in purchasing an item that is currently unavailable, please contact us at info@asterixexx.com and we will advise you if an item will be restocked or discontinued. If the item will be restocked we’ll provide you with the estimated arrival time frame.
How quickly do you respond to emails?Do you have weekend hours? We generally respond within 24 hrs during our regular office hours which are Monday- Friday, 9am-5pm GMT. Customer Service is currently not available on Saturdays and Sundays.
Do you restock limited print items? Once our limited print items are out of stock, they will not be reproduced. So, make sure to get it before it’s sold out!
Do you offer wholesale? We aren’t currently offering wholesale at this time, however, you can email us at info@asterixexx.com to be considered if we do offer some items for wholesale.
I received my item and there seems to be a dark mark or stickiness on the fabric, what is this? We apologize in the case that you may receive an item with a sticker patch. Our fabrics come with seals on them from the manufacturer, which show their authenticity, and we work our hardest to remove them before shipping out our items. However, occasionally they cannot be completely removed without washing, so you may see the mark from the sticker on your item. They are not permanent and will come out.